Effective Date: 30 May 2025
Welcome to Wildlooms. By accessing or using our website, mobile app, or services, you agree to be bound by the following terms and conditions. Please read them carefully before making any bookings or inquiries.
1. General
- Wildlooms is a platform that facilitates bookings for stays, houseboats, holiday packages, and travel services including cabs.
- By using our services, you acknowledge that you are at least 18 years of age and legally capable of entering into binding contracts.
2. Bookings
- All bookings made through Wildlooms are subject to availability and confirmation.
- You are responsible for providing accurate information (name, dates, contact details, etc.) at the time of booking.
- A booking is considered confirmed only upon receipt of full or partial payment and confirmation from Wildlooms via email or SMS.
3. Payment Terms
- Prices listed on our platform are inclusive of applicable taxes unless otherwise mentioned.
- Payments can be made via credit/debit cards, UPI, net banking, or approved wallets.
- Wildlooms may collect a service charge on behalf of its partners for facilitating the booking.
4. Cancellations and Refunds
- Cancellations must be made in accordance with the specific cancellation policy applicable to each service category:
- Properties
- Holiday Packages
- Houseboats
- Cabs
- Refunds, if applicable, will be processed within 7–10 business days.
- Non-refundable charges (such as processing fees or third-party costs) will be excluded from refunds.
5. Changes & Modifications
- Modifications to bookings (dates, services, number of guests) are subject to availability and may incur additional charges.
- Wildlooms reserves the right to modify itineraries, services, or accommodations in the event of unforeseen circumstances.
6. User Responsibilities
- You agree to behave respectfully at all booked accommodations or with service providers.
- You are responsible for any damage caused by you or your group to property, vehicles, or boats.
- Illegal activities, misuse of property, or disruptive behavior may lead to cancellation without refund.
7. Liability Disclaimer
- Wildlooms acts as an intermediary between you and service providers (hotels, houseboats, drivers, etc.).
- We are not liable for personal injury, loss, damage, or delays caused by third-party service providers, weather conditions, or acts beyond our control.
- Travel insurance is strongly recommended.
8. Intellectual Property
- All content on the Wildlooms website and mobile platforms, including logos, text, images, and software, is the property of Wildlooms or its licensors.
- Unauthorized copying, reproduction, or use of our materials is strictly prohibited.
9. Privacy Policy
- Your personal data is collected and used in accordance with our Privacy Policy.
- We do not sell or share your data with unaffiliated third parties without your consent, except as required for booking or by law.
10. Governing Law & Jurisdiction
- These terms are governed by the laws of the Republic of India.
- Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Your Business Location, e.g., Kochi or Alappuzha, Kerala].
11. Updates & Revisions
- Wildlooms may revise these Terms & Conditions at any time without prior notice.
- The updated terms will be posted on this page and will be effective immediately upon posting.
Contact Us
If you have any questions about these Terms & Conditions, please contact:
📧 Email: support@wildlooms.com
📞 Phone: +91-6238840058