Effective Date: 30 May 2025
At Wildlooms, we are committed to protecting your personal data. This policy outlines how we collect, use, store, and protect your information when you interact with our website, mobile app, or services.
1. Information We Collect
We collect information from you when you:
- Browse our website or mobile app
- Make a booking or enquiry
- Subscribe to newsletters or offers
- Contact our customer support
Types of Data Collected:
- Personal Information: Full name, email address, phone number, billing address, ID proof (where required)
- Booking Details: Travel dates, preferences, guest count, payment method
- Device & Usage Data: IP address, browser type, device type, location, cookies
- Payment Information: Processed securely via third-party payment gateways (we do not store card numbers or CVV)
2. How We Use Your Data
We use your data to:
- Process bookings and confirmations
- Contact you with booking updates or changes
- Offer personalized recommendations and promotions
- Improve website functionality and user experience
- Comply with legal and regulatory requirements
We do not sell or rent your personal information to third parties.
3. Data Sharing
We may share your data with:
- Trusted Service Providers (hotels, houseboat operators, cab drivers, travel agents) strictly for booking fulfillment
- Payment Gateways for secure transaction processing
- Legal Authorities, if required by law or in good faith to protect our rights or users’ safety
All third parties are contractually bound to maintain data confidentiality.
4. Data Security
We use industry-standard security measures to protect your data:
- SSL encryption for data transmission
- Secure servers and firewalls
- Restricted access to personal data
- Regular audits and system updates
However, no digital platform can guarantee 100% security. Users are responsible for keeping their login credentials confidential.
5. Data Retention
We retain your data only as long as necessary for:
- Completing your bookings
- Legal or regulatory compliance
- Improving our services
Once no longer needed, data is securely deleted or anonymized.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing communications
- Request data portability or object to processing (where applicable)
To make a request, contact us at [support@wildlooms.com].
7. Cookies Policy
We use cookies to:
- Analyze site traffic and trends
- Remember user preferences
- Improve website performance
You can manage or disable cookies in your browser settings. Some site features may not function without cookies.
8. Children’s Privacy
Wildlooms does not knowingly collect personal data from individuals under the age of 18 without parental consent. If we become aware of such data, we will delete it promptly.
9. Updates to this Policy
This Data Policy may be updated from time to time. Any changes will be posted on this page with a revised effective date.
10. Contact Us
If you have questions about our Data Policy or how we handle your data:
📧 Email: support@wildlooms.com
📞 Phone: +91-6238840058